A great product should make life easier. And when something goes wrong, getting help should feel just as easy.
At espresso Displays, we believe customer service is more than answering questions or troubleshooting a technical issue. It is about listening, finding a solution, and making sure our customers feel looked after from the first message to the final resolution.
It’s one thing for us to say we care about our customers. It’s another to hear it from them. Across our reviews over the past year, customers have highlighted the people, care and attention behind the espresso support experience. Here’s what our customers had to say.
Going above and beyond
“One of the best customer service experiences I've ever had” - Tanvi
“Honestly, this has been one of the best customer service experiences I've ever had when getting a device repaired. Not only was my device successfully fixed, but Espresso also covered the cost of the repair, despite the device being old enough that it could easily have been dismissed or deemed uneconomical to support. A special shoutout to Louie, who was fantastic throughout the entire process. Louie respected the troubleshooting I had already completed, avoided making me repeat unnecessary steps, and ensured everything moved forward efficiently. The whole experience was smooth, professional, and refreshingly hassle-free. As someone working in IT, I regularly deal with hardware vendors and support teams, and espresso has genuinely set a benchmark for customer service. This experience has given me even more confidence in their products, and I would happily recommend them to colleagues, clients, and others in the industry. Keep up the amazing work, and thank you for making what could have been a frustrating process incredibly easy! 😊”
Every customer and every situation is different, so great support isn’t about taking a one-size-fits-all approach. It’s about taking the time to understand what’s needed and finding the best way forward. Tanvi’s experience is a great example of our team doing just that, making the process as straightforward as possible along the way.
Keeping products working for longer
Technology changes, but that doesn’t mean your existing setup should stop working. Sometimes a firmware update can mean a display will continue working beautifully for years to come.
“Outstanding product, outstanding customer service” - Hayley
“We bought a screen a few years ago and it has worked beautifully. Seamless set up, crystal clear display, and it made working from a laptop so much better and easier. Recently, we upgraded one of our laptops and had an issue where we needed to connect power directly to the monitor for it to display correctly. We thought it was nearing the end of its life like so many other electronic products. After contacting support, they advised they could make a firmware update to the display to make it fully compatible. We posted it to them on a Friday, they received it on Monday, updated it, posted it and we received it back on Tuesday. The display worked perfectly with the new laptop.
The support from customer support (Louie) was incredible, and the warehouse staff who processed it so quickly were amazing. We won't hesitate to purchase from espresso again because of the quality of the product and the amazing customer service.”
Fast and responsive
When something goes wrong, clear answers without unnecessary back and forth can make a real difference.
“I had an amazing experience with customer service” - Jennifer
“I had an amazing experience with espresso Displays and their customer support team. I reached out regarding an issue with my monitor cable, and Louie was extremely helpful, responsive, and professional throughout the entire process. He took the time to understand the issue, provided clear communication, and helped arrange a replacement cable quickly. As a long-term customer, I truly appreciate both the quality of the product and the level of support I received. It is rare to have a company respond so quickly and be so willing to help resolve an issue. Thank you again to Louie and the espresso Displays team for the excellent customer service. I highly recommend them!”
“Excellent support” - Peter
“It's early days with the display, but I have to say that the support team were really on it when I couldn't get it to work. It didn't display at all when plugged into my M4 but was fine on my wife's M1. Easy identification by support, I already had two monitors plugged in, which of course won't happen old the go. I got three responses within an hour - on a Friday evening. Very friendly and helpful. Monitor image is stunning.”
The experience doesn’t end with the product
“Great screen - great customer support” - Ross
“This screen will change the way you work. It is fabulous. But the customer support is even better! Can’t recommend highly enough.”
Over the past year, our customers have consistently highlighted one thing in their reviews: the support they receive matters just as much as the product itself.
Thank you to our incredible support team at espresso Displays for the care, patience and effort you put into looking after our customers every day. And to everyone who has taken the time to share their experience, thank you. Your feedback means a great deal to our team.